Quocirca Cloud Print Services Landscape 2020 Report Excerpt


Executive Summary

The rapid adoption of cloud services has enabled businesses of all sizes to gain access to enterprise applications and infrastructure based on subscription models. This provides flexibility, scalability, reliability and improved performance, while reducing costs and freeing IT resources to focus on more strategic activities. One area that can benefit from being moved to the cloud is the print infrastructure.

Cloud print services are emerging as a way of minimising the cost and improving the efficiency of operating an on-premise print infrastructure. Reducing or eliminating reliance on local print servers, along with shifting print management to the cloud, enables businesses to move from a CapEX to an OpEX model. Flexible and scalable subscription-based pricing provides lower and more predictable costs, while IT burden is reduced as tasks are managed by a third-party cloud print services provider.

Based on primary customer research and in-depth market analysis, Quocirca’s Cloud Print Services 2020 Report contains strategic recommendations that will help you plan for cloud print success. Printix participated in this study and is included in this excerpt of the full report.

Key findings

  • The traditional on-premise print infrastructure is complex and characterised by cost inefficiencies.
  • Cloud print services and solutions overcome on-premise challenges and represent an opportunity to reduce costs (both financial and environmental), lower the IT burden and improve security.
  • As cloud momentum grows, industry players are expanding their cloud print service and solutions offerings.
  • The market is characterised by a range of offerings from print manufacturers and third-party ISVs.
  • Almost three quarters of organisations expect to adopt cloud print management by 2025, and many are adopting a multi-cloud strategy.
  • Future success will rely on strong channel engagement.

Cloud printing market trends

Recent Quocirca research¹ shows that, on average, organisations operate three discrete on-premise print servers (figure 1). Respondents estimated that on average these cost £1,900 per server to provision, with annual running costs of £1,500 (see figure 2). This means that that each organisation has a capital outlay of close to £6,000 to provision its print servers, followed by £4,500 per annum in operating costs just to run print jobs on site.

By moving the management and support of print servers to the cloud, businesses can eliminate the variable cost and effort of maintaining and supporting them, leaving IT teams to focus on more strategic business activities.

¹100 UK IT manager respondents, organisations of 1,000 or more employees, January 2020

Figure 1: How many print servers are there at your organisation?
Figure 2: Operational and capital costs of print servers

Quocirca’s MPS 2019 study revealed that over three quarters of organisations are already using some form of cloud service to manage at least some of their print jobs (figure 3), with 34% using cloud services to manage over 50% of the workload.

Figure 3: What is your current approach to managing print jobs across your organisation

This use of cloud is expected to grow (figure 4). Nearly three quarters (73%) of organisations expect to see some level of increase in their usage of cloud for print job management, with nearly one in ten (8%) moving over completely to cloud.

Figure 4: How do you see your usage of cloud-based print job management changing between now and 2025